Frequently asked questions

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Friday: 7 a.m. to 4:30 p.m. CT
Saturday: 8:30 a.m. to 12:30 p.m. CT

Can I get federal tax credit for paying tuition or interest on my student loan(s)?

You may be able to take advantage of a number of federal tax benefits, including credits, deductions and savings incentives to offset your costs for college or career training. For more information on these and other tax benefits, view our Possible Federal Tax Benefits at a Glance and consult a professional tax advisor.

Also, you will find details on all the tax benefits at the Internal Revenue Service's website www.irs.gov.

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Where can I find information about my federal student loan(s)?

Federal student loan information is available through the National Student Loan Data System (NSLDS), which is a central database for federal student loans administered by the U.S. Department of Education. NSLDS allows you to access information on federal student loan and/or grant amounts, loan status (including outstanding balances), and the current loan servicer.

If you have private student loan(s), check the promissory note(s) to find contact information for your loan servicer(s). Then you can contact your loan servicer(s) to request loan statements and other information.

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Whom do I contact if I have questions about my federal student loan(s)?

Your loan servicer(s) should be your first contact. If you need additional help determining your loan status and finding ways to resolve issues with your loan repayment, we may be able to help. We can connect you with your servicer(s) or, if necessary, we can also help you complete the application for an alternative payment plan, deferment or forbearance.

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What is Solutions and who is ECMC?

Educational Credit Management Corporation (ECMC) is a nonprofit corporation that assists students and families in their efforts to plan and pay for college. Solutions at ECMC helps students understand the complexities of student loan repayment. Students with questions about federal student loan repayment are encouraged to take advantage of these free services that are being provided by their school.

  • 1-877-331-3262
  • SolutionsInfo@ecmc.org

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What can my loan servicer(s) help me with?

Your loan servicer(s) can help you with any questions you may have about your federal student loan(s). If you don’t know who your loan servicer(s) is, check the National Student Loan Data System (NSLDS), the central database for federal student loan and grant information. The NSLDS website, www.nslds.ed.gov, will provide you with contact information for your loan servicer(s).

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