Live chat hours
Monday-Thursday: 7 a.m. to 8 p.m. CT
Friday: 7 a.m. to 4:30 p.m. CT
Saturday: 8:30 a.m. to 12:30 p.m. CT
Collecting Personal Information
You can access our Website without providing us with any Personal Information. However, ECMC Solutions does collect Personal Information in various locations on our Website when you request specific information. We may collect information that can identify you; such information includes your name, address, telephone number(s), account number, date of birth and Social Security number or other identifying information ("Personal Information").
Information We Collect
When you request information from our Website, such as detail or information about your account, we ask you to provide Personal Information to verify that you are a person to whom we are authorized to disclose such detail.
In addition to the information you volunteer when you log in to our Website, we may also collect additional information as follows. Our server logs automatically collect information, such as your IP address, your browser type and language and the date and time of your visit. This helps us to track users' movements around our Website and understand trends. We may assign your computer one or more cookies, which collect information that tracks your use of our Website and enables us to customize our services. We may use this data in aggregate to better understand the needs and interests of visitors to our Website. This information is collected on an aggregated and anonymous basis.
Our primary goal in collecting the information described above is to provide you, the user, with a customized experience on our Website. By knowing a little about each user, we are able to deliver better service and more relevant content to our Website users and visitors.
We do not currently respond to or otherwise take any action with regard to Do Not Track requests.
You have choices with respect to cookies. By modifying your browser preferences, you have the option to reject all cookies, which may, in limited instances, prevent you from accessing certain features on our Website.
Use of Personal Information
We will not disclose any Personal Information collected, except as described below. Otherwise, the provisions of this Policy are limited only by legal process, negotiated contract and the technical operation of the Website.
Use by ECMC Solutions
Disclosures Required by Law
We may disclose Personal Information when required by law or in the good faith belief that such action is necessary to conform to the requirements of the law or comply with and respond to legal process served on us.
Information Others May Collect
We do not allow third-party advertising companies or ad networks to display advertisements on our Website. We DO NOT provide any Personal Information to unauthorized third parties.
Sharing Information with Third Parties
We do not sell or trade any Personal Information about our customers, prospects, consumers or visitors to any third parties. We will not share your Personal Information with others, except as indicated below. We may share Personal Information with:
- Your educational institution;
- Our affiliated entities when required by law; and
- Law enforcement authorities in limited circumstances, such as preventing fraud and identity theft, protecting the safety of our users and complying with legal requirements such as the Higher Education Act, the Family Educational Rights and Privacy Act, the Fair Credit Reporting Act, the Gramm-Leach Bliley Act, and their implementing regulations.
You may choose to:
- Not provide Personal Information, although that may result in your inability to obtain certain services or to use certain features of our Website;
- Delete or decline cookies by changing your browser settings, although if you do so, some of the features of ours Website services may not function properly; and
- Review and update your Personal Information by contacting us at the address information below.
Storage of Personal Information and Security
We take reasonable precautions to protect the Personal Information we collect from our Website users and visitors. To prevent unauthorized access, maintain data accuracy, and appropriately use the information, we have put in place physical, administrative, technological and other security measures to safeguard and secure the Personal Information we maintain from unauthorized access, alteration, use or disclosure. ECMC Solutions uses industry-standard technology, such as firewalls, in an effort to protect the confidentiality of your Personal Information. Moreover, only employees who need the information to perform their duties are granted access to Personal Information.
While we strive to protect your Personal Information, you should know that information sent over the Internet, whether by e-mail or by using our online system and Website, is not necessarily secure against interception. Therefore, we cannot be responsible for such interception and cannot guarantee the security of such information.
The ECMC Solutions Website operates with a secure server, which allows for secured communications and encrypted transactions between you and ECMC Solutions through your browser connection. To ensure that the information being transmitted is as secure as possible, you must be using at least third-generation browsers (e.g., Microsoft Internet Explorer 6.0 or higher/Firefox) browsers.
While this Policy states our standards for maintenance of Personal Information, and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of Personal Information. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of any personal information collected from Website users or visitors.
Links to Third Party Websites
Protection of Children's Privacy
We understand the importance of protecting children's privacy, particularly in an online environment. This Website is not designed to attract children under the age of thirteen (13). It is our policy never to knowingly collect or maintain personal information about any person under the age of thirteen (13).
How do I opt out of ECMC Account Alert E-Mail and Text Message/Short Message Service (SMS) programs?
Emails you receive from ECMC Solutions include an unsubscribe instruction (usually found at the bottom of the email) that you may use to opt out of receiving future emails. You may also request we stop sending you emails by contacting us at (866) 744-9574 or by email at ECMCsmshelp@ecmc.org.
If you select not to receive future e-mail communication the only e-mail communication you will receive from us will be in response to your inquiries or to resolve any customer service issues you may have reported.
You may opt out of receiving or prevent text or short message service (SMS) messages from ECMC Solutions by calling (866) 744-9574. Text messages from ECMC Solutions also contain an "unsubscribe" feature that you can use to prevent future text messages from us. If you would like to remove yourself from the ECMC Solutions Student Alert Text message service, reply STOP to an incoming message or send the word STOP to 32622 (ECMC2).
Attn: Corporate Compliance
ECMC Group, Inc.
111 Washington Avenue South
Minneapolis, MN 55401