Terms of use

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Monday-Thursday: 7 a.m. to 8 p.m. CT
Friday: 7 a.m. to 4:30 p.m. CT
Saturday: 8:30 a.m. to 12:30 p.m. CT

Educational Credit Management Corporation (ECMC) is a nonprofit corporation that assists students and families in their efforts to plan and pay for college. Solutions at ECMC, an ECMC line of business ("ECMC Solutions"), helps students understand the complexities of student loan repayment. Students with questions about federal student loan repayment are encouraged to take advantage of these free services that are being provided by their educational institution. Your use of the ECMC Solutions Website represents your agreement to comply with all terms, including notices, of this site and our Privacy Policy. ECMC Solutions may change these terms at any time, and your use is subject to the changes. If you do not accept these terms, do not use this Website.

Terms of Use

Solutions at ECMC and the Website www.ecmcsolutions.org is owned by ECMC Group, Inc. (for more information, please visit www.ecmcgroup.org). Your use of the ECMC Solutions Website represents your agreement to comply with all terms, including notices, of this Website and our Privacy Policy. These Terms of Use cover the ECMC Solutions Website www.ecmcsolutions.org and all online forms on this Website used to collect personal information; it does not cover third party sites that are linked to or from the Website ("Website"). ECMC Solutions may change these terms at any time, and your use is subject to the changes. Such changes to these Terms of Use are effective upon posting on the Website and your use of the Website after such posting will constitute your acceptance of such changes. If you do not accept these terms, do not use this Website. Use or reproduction of the content or materials for any purpose not expressly permitted by ECMC Solutions in writing is prohibited. ECMC Solutions reserves the right, in its sole discretion, to terminate your access to all or part of this Website, with or without notice.

Copyright

Copyright © Educational Credit Management Corporation. All rights reserved. One copy of the information presented here may be downloaded so long as the information remains intact—with a copyright notice clearly visible—and is not resold or redistributed without prior written permission of ECMC and Solutions at ECMC.

Trademarks

The ECMC Group, ECMC, Zenith Education Group, Solutions at ECMC, ECMC FAB, ECMC Foundation, Inc., ECMC Holdings, Inc., Premiere Credit of North America, LLC, and Records & Receivable Management Corporation names and logos and all related product service names are trademarks, service marks or registered trademarks of their respective owners.

Disclaimer

All materials, information and services included in or available through this Website are provided "as is" and "as available" for your use. ECMC Solutions and ECMC disclaim all warranties of any kind, either express or implied, including, but not limited to, implied warranties of TITLE, merchantability, fitness for a particular purpose or non-infringement, or any warranty arising from a course of dealing, usage or trade practice. No verbal advice or written information provided by ECMC Solutions or ECMC shall create a warranty; nor shall visitors to the Website rely on any such information or advice. ECMC and ECMC Solutions do not warrant that the content of this or any related Website is accurate, reliable or correct; that this Website will be available at any particular time or location; that any defects or errors will be corrected; or that the content is free of viruses or other harmful components. Your use of this Website is solely at your risk. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you.

Limitation of Liability

ECMC, ECMC Solutions and their suppliers shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages, or LOST PROFITS that result from the use of, or inability to use, this site. Nor shall ECMC or ECMC Solutions be liable for any such damages, including, but not limited to, reliance by a visitor on any information obtained via the Website, or that results from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if ECMC or ECMC Solutions has been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, liability shall be limited to the extent permitted by law.

Prohibited Activities

ECMC and ECMC Solutions reserve the right to investigate and terminate your use of the Website for misuse, behavior which could be regarded as inappropriate, or conduct that is unlawful or illegal. Inappropriate, unlawful or illegal conduct includes, but is not limited to:

  • Impersonating another person or entity;
  • Expressing or implying that any statements you make are endorsed by ECMC Solutions, ECMC or ECMC Group without ECMC's or ECMC Group's specific prior written consent;
  • Using any robot, spider, side search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Website or its contents;
  • Posting, distributing or reproducing any copyrighted material, trademarks or other proprietary information without obtaining the express prior written consent of the owner of such proprietary or intellectual property rights;
  • Removing any copyright, trademark or other intellectual property rights or notices included on the Website;
  • Interfering with or disrupting the Website or the servers or networks connected to the Website;
  • Posting, emailing or otherwise transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment;
  • Forging headers or otherwise manipulating identifiers to disguise the origin of any information transmitted;
  • "Framing" or "mirroring" any part of the Website without ECMC's or ECMC Solutions' prior written authorization;
  • Using meta tags or code or other devices containing any reference to ECMC, ECMC Solutions or the Website to direct any person to any other website for any purpose; and
  • Modifying, adapting, sublicensing, translating, selling, reverse engineering, deciphering, compiling or otherwise disassembling any portion of the Website or any software used on the Website or causing others to do so.

Customer Service

ECMC and ECMC Solutions provides assistance and guidance through its representatives. When communicating with our representatives, you may not be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially or religiously offensive or otherwise behave inappropriately. If we feel that your behavior towards any of our representatives or employees is at any time threatening, abusive or offensive, we reserve the right to immediately cease such communication and terminate your use of the Website.

Text Message/Short Message Service (SMS) Terms & Conditions for ECMC Student Alerts

ECMC Student Alerts subscription service will send account alerts to your wireless phone by Short Message Service (SMS) text messaging.

You will receive an email requesting your consent to subscribe to this service if you grant ECMC Solutions and its representatives authorization to contact your current and future cell phone using our automated dialing system. You may also subscribe to ECMC Student Alerts by texting START to 32622 (ECMC2). By manually subscribing to this service, you will also be granting ECMC Solutions authorization to contact you on your current and future cell phone via an automated dialing system. You may receive one text/SMS message per week from this service, unless you request additional messages. Message and Data rates may apply.

By subscribing to ECMC Student Alerts subscription service, you affirm that:

  • You are authorized to agree to receive mobile contacts on this phone number and are responsible for any mobile message or data charges incurred.
  • You understand and agree that the text/SMS messages may be sent to your mobile phone/device using an automated dialing system.
  • Consent to receive account related text/SMS messages is NOT required as a condition of ECMC or ECMC Solutions services.
  • Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

To discontinue receiving text/SMS Messages from ECMC Student Alerts text STOP to 32622 (ECMC2). For help, text HELP to 32622 (ECMC2). For ECMC Customer Support, send an email ECMCsolutionssmshelp@ecmc.org. ECMC Solutions respects your right to privacy, in accordance with our Privacy Policy.

Carriers Supported

AT&T®, Sprint®, T-Mobile®, Verizon Wireless®, Boost®, Cricket®, MetroPCS®, U.S. Cellular®, Virgin Mobile®, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Breakaway Wireless, Cabelvision (Optimum Mobile), Carolina West Wireless, Cellcom, Cellular One of East Central Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility (Hawkeye), Cincinnati Bell Wireless, Coral Wireless, Cox Mobility, Cross/ Sprocket, C-Spire Wireless (formerly Cellsouth), CTC Telecom, DTC Wireless (Advantage Cellular), Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Illinois Valley Cellular, Immix (Keystone Wireless/ PC Management), Inland Cellular, iWireless, Leaco, Mobi PCS, Mosaic, MTPCS/ Cellular One (Cellone Nation), Nemont, Nex-Tech Wireless, nTelos, NW Missouri Cellular (Hawkeye), Panhandle Telecommunications, Peoples Wireless, Pioneer, Pine Cellular, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - Syringa, Rina - UBET, Rina - Manti, Rural Cellular Corporation, SI Wireless, Simmetry, SouthernLINC, SRT, Strata Networks, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless. AT&T, Sprint, T-Mobile, Verizon Wireless, etc., are registered trademarks of the respective entities.

You acknowledge that text/SMS messages are distributed through third party mobile network service providers and therefore ECMC Solutions cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile provider service, it may not be possible to transmit the text/SMS message to you correctly. Wireless carriers are not liable for delayed or undelivered messages.

T-Mobile® is not liable for delayed or undelivered messages.

ECMC is not liable for delayed or undelivered messages.

Fees

ECMC Solutions does not charge a fee for text/SMS messaging services. While ECMC Solutions does not charge a fee for this service, ECMC Solutions is not responsible for any charges from your mobile/wireless service provider that may result from this service. It is your responsibility to check with your mobile service provider under your plan, as standard messaging and data rates may apply. ECMC and ECMC Solutions assume no responsibility for charges incurred by signing up for this text/SMS messaging service. Any text messaging fees that you incur will be billed by your individual mobile service provider's bill.

Applicable Laws

All content and materials of this Website are protected by copyrights, trademarks, or other proprietary/intellectual property rights and laws. These terms and conditions shall be governed and construed in accordance with the laws of the state of Minnesota, USA, and applicable federal laws without regard to conflicts of law principles. You agree that any and all proceedings relating to this Website and the subject matter contained herein shall be maintained in the courts of the state of Minnesota or the federal district courts sitting in Minnesota, which courts shall have exclusive jurisdiction for such purpose.

Not Legal Advice

The information on this Website is not to be construed as legal advice. It should not be used to replace the advice of your own legal counsel. The information on this Website does not include a complete list of the rights available under state or federal law.

Third Party Services

Please keep in mind that some of the content that we make available to users through this application comes from careeronestop web services. All such content is provided to users "as is." This content and your use of it are subject to change and/or removal at any time.

Changes to our Terms of Use

From time-to-time, we may update our Terms of Use and Privacy Policy to reflect changes in our practices and services. If we make material changes to our Terms of Use or Privacy Policy, we will notify you by prominently posting notice on our Website that the Terms of Use or Privacy Policy has changed.

Other

If any provision of these Terms of Use is held invalid, the remainder of the Terms of Use shall continue in full force and effect. If you have questions or problems obtaining information on our Website, please call 888-221-3262 or webmaster@ecmc.org.

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